Reference

Terms and Conditions That Actually Make Sense

These terms set out what you agree to when you open and use a dex69 account — covering deposits through DANA, OVO, or GoPay, how your account works, and what we both expect from each other.

Applies to all account activityCovers DANA, OVO, GoPay depositsIndonesia-eligible regions onlyUpdated when rules changeContact support with any question
dex69 Terms and Conditions That Actually Make Sense
HOW WE OPERATE

Account Security, Data and Your Rights

dex69 handles your account data with care. Here is how we approach the four areas that matter most to you — security, data use, access rights, and who to contact when something needs to change.

Account Security

Your login is protected by OTP verification on each new device session. If you notice unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention

We retain account and transaction records — including DANA, OVO, and GoPay deposit history — for as long as your account is active and for a period after closure as required by applicable rules.

Your Access Rights

You can request a copy of the data we hold on your account at any time by contacting our support team via live chat or email. We aim to respond to access requests promptly.

Requesting Changes

To update personal details, correct a wallet record, or close your account, submit a request through live chat or email support. Account changes are verified before they take effect.

TERMS CONTACT

How to Reach Us About These Terms

Got a question about a specific clause? Whether it concerns your withdrawal rights, how a deposit via OVO was recorded, or what happens if your account is flagged, our support team is the right first stop. Reach us through any of the channels below.

Live Chat Start a live chat session directly from your account dashboard. Our team handles terms clarifications, account queries, and DANA or OVO deposit questions in real time.
Email Support Send a detailed message to our support address for written confirmation of how a specific term applies to your account — useful for formal records or GoPay transaction disputes.
Help Centre Our help centre carries a plain-language summary of key clauses, covering account suspension, wallet verification steps, and what triggers a terms review on your account.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — from account eligibility to what happens when a deposit via GoPay is disputed.

These terms apply to anyone who opens or uses a dex69 account, where access is permitted under local Indonesian law and the rules of your eligible region.

We post the updated terms on this page with a revision date. Using your account after the update means you accept the new version. If you disagree, you may close your account.

Contact support via live chat with your DANA or OVO transaction reference. Our team checks the deposit log against your account wallet and resolves the discrepancy with you directly.

Yes. We may suspend an account if activity breaches these terms — for example, if verification documents are incomplete or if unusual transaction patterns require a review.

Send a request through live chat or email support. We verify your identity first, then provide the account and transaction records we hold, including GoPay and OVO deposit history.

Yes. Withdrawal conditions — including wallet verification, processing steps, and any hold periods — are set out in these terms. Players in Jakarta and Surabaya follow the same process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.